Support
Last updated 10 August 2026
Need a hand? Members get the fastest help from the in-app support screen — and if you don't have an account yet, we're one email away.
Contact us
Have a FinStitch account?Open a support request from inside the app — you'll sign in and our team replies right in your support thread, where you can see the whole conversation.
No account yet? The contact form is the fastest route — or email support@finstitch.com. We don't run anonymous ticket forms, so every conversation stays tied to a real person and free of spam.
Common questions
How do I contact support?
The quickest way to reach us is from inside the app: go to Settings → Contact support and raise a ticket. Our replies arrive in-app, so you can keep the whole conversation in one place.
Is my data secure?
Broker API keys are encrypted with AWS KMS, sign-in uses Amazon Cognito with multi-factor authentication, and every connection is read-only — we can see balances, never move money. You can have all of your data permanently deleted at any time, and you hold full data rights under GDPR.
How much does it cost?
FinStitch is in private beta. Join the waitlist for early access — it's free for our first members, and we'll share simple, honest pricing before any paid plans go live.
How do I manage or cancel my subscription?
FinStitch has a free tier plus paid plans that unlock additional features. You can see the current plans, and manage or cancel your subscription, from the Plans screen in the app. Billing is handled through whichever channel you signed up with — the app store or web checkout — so cancellations and changes are managed there. For our refund policy, see the Refund Policy.
Can I export my data?
Yes. You can export your data from Settings as JSON or Excel, so it's yours to keep or take elsewhere.
Can I delete my account?
Yes. You can delete your account from Settings. Deletion permanently erases your data. For details on what happens and how long anything is retained, see our Data Retention Policy and GDPR & Your Rights page.
See every answer on our Help & FAQ page.
Something broken?
Check the status page for known incidents. Found a security issue? Please use our responsible disclosure process rather than a support ticket.